So,
Following my visit today, the service manager had no idea that the hood had a service position, I had to show them. They also did not know how to check the oil level, had to show them that too, off to a good start...
Once I showed them how to put the hood into the service position and asked for the coolant to be topped up they walked out with what looked like a 20yo garden watering can that was sitting on a bench, no doubt filled with tap water. I put a stop to that and asked them to get the recommended coolant, they had none and it doesn't sound like they ever have.
Also wanted the engine oil filled to the correct level, despite being charged $146.52 (for 7L) they only have the Penrite equivalent (I have no problem with this) which is $127.20 for 10L at Repco.
And although they assure me it was serviced they could not explain why the fluid levels were extremely low or why there was no finger prints on a very dusty engine, I don't trust them one bit.