I love my Trialmaster, however living in a state, NH without a dealership, I am forced to travel hours away in order to get ANY warranty support!
My back door opened too far and broke my taillight, a warranty issue!
I asked the Connecticut dealership to send me a new taillight, and they lied to me, telling me that no dealership can send me a new taillight because I, an EOD tech who has worked on nuclear weapons, am not bright enough to replace this taillight because it is too complicated! WTF? Horrible customer, warranty support!
The door stop, a cylinder door stop, failed to do its job and limit the opening of the spare tire laden door from smashing my right taillight! Costing over $600.00! That I can easily replace in about 30 minutes. The doorstop is another expense, added to the taillight cost!
I was considering buying another Grenadier, the Quartermaster, Trialmaster, but that is now on hold! I have spent more than most on my Trialmaster, and yes, I love it! But the support is lacking!
I live in NH. My Trialmaster came from Texas! Sewel, that advertise their customers are treated like “family”! Doesn’t family help each other? Or just keep taking their money? I need help!
I am not complaining about paying over the normal price! I am complaining about the lack of product support!
The MA dealership is rude and inconsiderate. I would rather not deal with them because I don’t trust them! The next closest is Connecticut, but they have already lied to me outright! “No we can’t send you a taillight due to it being an overly complicated electrical system that I am not smart enough to change!” So I don’t wish to use a dealership that has lied to me!
Come on Ineos! Get it together! You have a fantastic product, but your support for this awesome product simply SUCKS! This can be fixed with proper management!
Get a dealership in NH, and work with me on this warranty issue! PLEASE!
My back door opened too far and broke my taillight, a warranty issue!
I asked the Connecticut dealership to send me a new taillight, and they lied to me, telling me that no dealership can send me a new taillight because I, an EOD tech who has worked on nuclear weapons, am not bright enough to replace this taillight because it is too complicated! WTF? Horrible customer, warranty support!
The door stop, a cylinder door stop, failed to do its job and limit the opening of the spare tire laden door from smashing my right taillight! Costing over $600.00! That I can easily replace in about 30 minutes. The doorstop is another expense, added to the taillight cost!
I was considering buying another Grenadier, the Quartermaster, Trialmaster, but that is now on hold! I have spent more than most on my Trialmaster, and yes, I love it! But the support is lacking!
I live in NH. My Trialmaster came from Texas! Sewel, that advertise their customers are treated like “family”! Doesn’t family help each other? Or just keep taking their money? I need help!
I am not complaining about paying over the normal price! I am complaining about the lack of product support!
The MA dealership is rude and inconsiderate. I would rather not deal with them because I don’t trust them! The next closest is Connecticut, but they have already lied to me outright! “No we can’t send you a taillight due to it being an overly complicated electrical system that I am not smart enough to change!” So I don’t wish to use a dealership that has lied to me!
Come on Ineos! Get it together! You have a fantastic product, but your support for this awesome product simply SUCKS! This can be fixed with proper management!
Get a dealership in NH, and work with me on this warranty issue! PLEASE!
