Ok guys, I have now received a couple of BS responses from INOES on my VERY simple request and I keep getting a “your dealer will respond” so please see my below response. Maybe I was a little harsh, but 4+ e-mails tellling me the “dealer” will respond is not the answer. For those of us that own the vehicle - this is pathetic. I work on all of my own vehicles and NONE of them go to a dealer unless it is absolutely necessary for a recall or warranty repair that I don’t want to do. All I want is a simple oil rest procedure.
The funny part is that the service manager at Sewell, very nice guy, said he has yet to service a single vehicle so when I asked him about the cost he had no idea nor did he have any idea that the 1st service is supposed to include the diff oil, front and back, as part of the 1st service. I plan to do the center diff at the same time………
Pasted E-Mail below:
I understand that the Dealer will respond to my question to them, but I did not ask them originally, I asked INOES. My question was a VERY simple one that should be, and has been answered, by any car manufacturer I have ever dealt with. I currently have 4 Land Cruisers and have owned over 10 in the past couple of years. If INEOS intends to compete at any level with Toyota they/you need to be able to answer simple questions like the one I have asked, without a dealer, or put it in the manual, or give me the manual, as promised. I am not asking for anything outside of a typical owner request for the target audience of the Grenadier.
I complexly appreciate you are trying to appeal to the dealer network in the US, but I am the owner of your vehicle and if I ask a VERY simple question related to the ordinary and typical maintenance of the vehicle that as outlined in the owners manual, per the warranty disclosures at the time of sale, are allowed to be performed by the owner, then I expect a clear, timely and accurate answer. I don’t want to waste your time or mine, but you have accomplished both. I am a huge fan of the vehicle, but INOES as the manufacturer, not the dealer, needs give the owners a reasonable level of customer service and respect regardless of the dealer network and commitments you have made in the US.
My phone number is below and I welcome a conversation on a VERY simple question that should not have to be answered by a dealer of any kind.
On May 1, 2024, at 5:39 AM, Ineos Customer Service <
customerservice@ineosgrenadier.com> wrote:
CASE REFERENCE: 143490
Hi Lange,
Thank you very much for contacting INEOS Automotive.
When dealerships have questions about our customers' requests, they will contact INEOS directly to get more information.
Once your dealership receives a response, they will reach out to you.
I apologize for not being able to provide more details, but I can assure you that they will contact you as soon as they hear back.
Please do not hesitate to contact if you require further assistance.
Thanks,
Lillie
INEOS Grenadier Customer Service |